www.usability.gov/how-to-and-tools/methods/usability-testing.html
—background on usability testing.
www.nngroup.com/articles/usability-101-introduction-to-usability/
—detailed definition of usability.
www.peachpit.com/articles/article.aspx?p=1433954&seqNum=3
—description of the ‘napkin’ test for usability.
www.nngroup.com/articles/task-scenarios-usability-testing/
—tips for writing good usability testing scenarios.
www.usability.gov/how-to-and-tools/methods/scenarios.html
—more examples of scenarios; we focus on the shorter goal- and task-based scenarios.
www.nngroup.com/articles/design-thinking/
—background on the design thinking movement, and its ties to usability and prototyping.
uxdesign.cc/finding-my-way-through-the-amazon-c176509bfc23
—example of how even the most successful digital businesses have usability issues; in this case, an Amazon mobile app.
www.fastcompany.com/3053406/how-apple-is-giving-design-a-bad-name
—argument that even Apple, known for its design prowess, can wrongly prioritize good looks over usability.
www.nngroup.com/articles/intelligent-assistant-usability/
—usability problems with new voice interfaces to intelligent assistants such as Alexa and Siri.
—popular service for remote usability testing.